A VP of Engineering, 140-person org
| Measure | Before | After |
|---|---|---|
| Team engagement | 61 | 83 |
| Regretted attrition | 18% | 7% |
| Hours/week in meetings | 31 | 19 |
Clarity and Communication rungs: decision rights and a fixed one-on-one format.
Home / Results
Case studies and client words.
Sample case studies with before-and-after metrics. Details changed to protect client confidentiality.
A Director of Nursing, 3 units
| Measure | Before | After |
|---|---|---|
| Staff satisfaction | 3.1 | 4.2 |
| Open shifts per month | 46 | 21 |
| Days to fill roles | 64 | 38 |
Courage rung: two long-avoided conversations and a new escalation path.
A first-time COO, logistics
| Measure | Before | After |
|---|---|---|
| Weekly decisions escalated to CEO | 14 | 3 |
| On-time delivery | 88% | 96% |
| Time to promotion | — | 9 months |
All four rungs over six months, ending with the vacation test.
In their words
“I went from dreading Monday one-on-ones to looking forward to them. My team’s engagement score went from 61 to 83 in two quarters.”
“Nia asked one question in our first session that changed how I run my whole department. I still think about it weekly.”
“Promoted to COO nine months after we started. She’d say I did the work. I’d say she showed me which work mattered.”
“The Ascent cohort became my personal board of directors. We still meet monthly a year later.”
“Direct, warm and completely unwilling to let me off the hook. Exactly what I needed.”
“Our leadership team stopped talking past each other after the two-day intensive. Meetings are half as long.”